Experience & Approach
Terrapin Transportation Intelligence brings more than 75 years of combined experience in high-volume shipping, transportation operations, and carrier strategy. We do not replace internal logistics or operations teams — we provide the external oversight that ensures shipping operations do not drift over time as conditions, carriers, and volumes change.
ShipOps as a Service delivers the benefit of a senior transportation analytics and advisory function without the fixed cost, headcount, or organizational burden of building and maintaining that capability internally.
How ShipOps as a Service Works
Initial Alignment & Environment Review
We begin with an introductory working session to understand your shipping environment, carrier mix, cost structure, and where performance or cost slippage is most likely to occur.
This allows us to:
- understand complexity and scale
- identify immediate risk areas
- align on priorities and expectations
Ongoing Transportation Intelligence
Once engaged, Terrapin provides continuous transportation intelligence across parcel, LTL, and truckload environments.
This includes:
- monitoring carrier performance against commitments
- validating billing accuracy, accessorials, and surcharge application
- identifying early signs of cost or service drift
- escalating systemic issues before they compound
This work happens continuously — not just at reporting intervals.
Quarterly Executive Reviews
Each quarter, we provide a structured ShipOps review for leadership.
These reviews focus on:
- spend trends and emerging risks
- carrier performance and accountability
- areas of recurring slippage or exposure
- forward-looking recommendations
The goal is clarity and control — not operational noise.
Annual Negotiation & Contract Intelligence
As carrier negotiations approach, Terrapin supports preparation and strategy by grounding negotiations in real performance and cost data.
Post-execution, we validate that negotiated terms are:
- applied correctly
- honored consistently
- enforced over time
This ensures negotiated savings are realized, not theoretical.
Continuous Communication & Escalation
ShipOps as a Service includes ongoing communication as issues arise.
We serve as:
- an early warning system
- an escalation layer for systemic issues
- a consistent point of accountability
This helps organizations stay ahead of problems rather than reacting after costs have already increased.
Limited Client Base
We work with a limited number of organizations to provide high-touch ShipOps ownership.