Services
Terrapin provides continuous transportation intelligence through ownership and governance, not tasks. Our services ensure your shipping operations remain under control month after month.
ShipOps Governance
Continuous oversight that ensures carriers perform as contracted and charges remain accurate.
Continuous Shipment & Billing Monitoring
Ongoing verification of billing accuracy and identification of overcharges or errors.
Carrier Performance Tracking
Measure actual performance against service commitments and contractual obligations.
Accessorial Fee & Surcharge Oversight
Monitor and challenge inappropriate accessorial charges and surcharge applications.
Exception Detection & Enforcement
Identify service failures and billing discrepancies, then drive resolution with carriers.
Parcel, LTL, and TL Rate Benchmarking
Compare your rates against market benchmarks to identify optimization opportunities.
Carrier Performance Scorecards
Detailed analysis of carrier performance across all service commitments.
Spend Trend Analysis & Risk Identification
Identify cost trends, emerging risks, and areas of slippage before they compound.
Strategic Recommendations
Actionable guidance to prevent future slippage and optimize carrier relationships.
Quarterly Transportation Intelligence Reviews
Strategic reviews that provide senior-level insight into carrier performance, spend trends, and opportunities for improvement.
Carrier Negotiation Intelligence & Support
Data-driven preparation and strategic guidance for carrier negotiations, plus post-negotiation validation.
Pre-Negotiation Data Preparation
Comprehensive analysis of current performance, spend patterns, and benchmarks.
Rate & Surcharge Structure Guidance
Strategic recommendations on rate structures, accessorials, and contract terms.
Post-Negotiation Contract Compliance Validation
Verify that negotiated terms are correctly implemented and enforced by carriers.
Parcel & Freight Refund Identification
Systematic identification of service failures eligible for carrier refunds.
Billing Error & Duplicate Charge Recovery
Recover overcharges, billing errors, and duplicate charges from carriers.
Reduced Recovery Percentage for Retainer Clients
Retainer clients receive preferential recovery terms as part of ongoing engagement.
Recovery & Refund Management
Systematic recovery of billing errors, service failures, and overcharges across parcel and freight shipments.